Knowledge Quickstart GuideIn the modern information age, when it seems that virtually every human experience, good and bad, can be immediately shared with the entire world online, few things are more important to a business than making sure that customer service users get the right answers to the questions they are looking for – and quickly! One way many businesses have solved this problem is by implementing Knowledge Rapid Performance (RPM). From start to finish, it takes just a few weeks to launch CRM Evangelist’s Knowledge Rapid Performance (RPM). You can learn about everything from strategy and design to post-implementation and support in this paper.