In the modern information age, when it seems that virtually every human experience, good and bad, can be immediately shared with the entire world online, few things are more important to a business than making sure that customer service users get the right answers to the questions they are looking for – and quickly! One way many businesses have solved this problem is by implementing Knowledge Rapid Performance (RPM). From start to finish, it takes just a few weeks to launch CRM Evangelist’s Knowledge Rapid Performance (RPM). You can learn about everything from strategy and design to post-implementation and support in this paper.