Mouser Electronics Customer Engagement Center: Salesforce Implementation Success

“They understood our business and were engaged and invested in our success.  CRME were true partners in making sure our organization operating efficiently.  I felt very comfortable and confident that they would execute.  CRME is not only interested in helping companies succeed short term, but they are also invested in long term partnerships.”, Director of IT  Mouser Electronics

About Mouser

Mouser Electronics is an online distributor of electronic components based in Mansfield, Texas.  1,800 employees, 23 global locations, and 27 currencies.  Mouser’s strong commitment to customer services is one of the reasons for their legendary worldwide customer service excellence.

Projects

2013  –  Implementation of Salesforce CRM and data integration

2014 –  Applications Development

2018 – Expansion of successful customer engagement team with additional integration, application development and business intelligence

Results

Triple Digit Growth and Half the Cost.