It doesn’t matter if you are trying to decide whether a customer service implementation like the Salesforce® Service Cloud™ is right for your business or whether you are experiencing the pain of optimizing your existing system, CRM Evangelist can help rescue you and your business. After speaking with a Salesforce® Service Cloud™ certified Consultant from CRM Evangelist, you may find that not only can you optimize your contact center to make your agents more effective but additionally partner/customer communities coupled with product knowledge bases can alleviate the load on your existing team. Our technology partner, Lymba, takes customer servicing one step further by providing automated intelligent email response enabling your business to function with even less agents and minimal overhead.
TRANSFORM CUSTOMER SERVICEEngage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time.
COMMUNITIES
Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, communities give them the tools for self-service troubleshooting.
SOCIAL SERVICE
Deliver service to your customers on the social media channels where they live, on whatever device they are using. Give your agents the tools for collaboration that allow them to deliver outstanding customer service.
MOBILE
Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service.
CONSOLE
With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.
MULTI-CHANNEL
Multi-channel customer service is a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future. Now.
AGENT COLLABORATION
With Chatter, agents can quickly escalate cases to experts to close cases faster. Your Chatter feed is integrated into the Salesforce Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.
KNOWLEDGE
Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.[/one_half_last]