How can you develop a CRM Road Map aligned with your business goals?

How do I get started with CRM? Revitalize a stale and irrelevant implementation?

The answer to this critical question will be presented in this complimentary, “Hands-on” online executive training workshop. Your instructor consultant will guide you through a structured methodology for successfully “aligning” your CRM business strategy with your technology infrastructure.

• Learn a proven methodology for documenting CRM processes and requirements.
• Unlock the full “customer potential” of your CRM technology infrastructure.
• Gain executive support and departmental consensus.
• Synchronize your business strategy with your CRM efforts.
• Understand how to effectively measure the results of your Salesforce or CRM programs.

Attendees will receive a set of their own CRM Project Charter mapped with the CRM Evangelist Development Tools – and networking opportunities with your peers.
Equally effective for organizations beginning CRM performance improvements and those looking for a way to improve user adoption and ROI. If you are responsible for sales, marketing, or customer care, this program will get you up-to-speed on developing a CRM Roadmap for your organization. The CRM Evangelist Consulting Faculty will present this advanced Salesforce training program in clear, non-technical language.