The four-stage quick start helps you move beyond portals for customers and partners and start building communities that fit with your sales and service strategies. With more than 8 years of Salesforce experience and over 15 years of CRM experience, one of the things CRM Evangelist is often asked about is how the internet has changed customer interaction and what can be done to improve it. Since many consumers today find that they prefer to connect with businesses on the web, a solid online presence is becoming increasingly crucial to the success of almost any enterprise.