Giving CRM a CX Makeover, Part 2
Giving CRM a CX Makeover, Part 2 In this series, Giving CRM a CX Makeover, we discuss designing Customer Relationship Managem [...]
What Would You Do to Change This Customer’s Experience?
Every year for sixteen years, a group of avid snow skiers makes an annual trip together. This is their big annual bash. It’s [...]
Giving CRM a CX Makeover, Part 1
In this first post in the series, Giving CRM a CX Makeover, we discuss Customer Relationship Management (CRM) from the perspe [...]
